Dacia Osborne

Professional Virtual Assistant

(512) 626-1386

 

I am an established virtual assistant with an excess of fourteen years experience in customer service, eight years experience in a professional office environment, ten years in general transcription, ten years working as a Virtual Assistant, and over two and a half years experience in medical transcription.  I have a home office complete with all the necessary office and transcription equipment needed to complete any task.  My varied work background has given me a diverse skill set which includes highly organized office administrative skills, creative use of technology and human resources to successfully address unique objectives, and exceptional written and verbal communication skills.  With an excellent capacity and real desire to assist companies with their administrative tasks, I have much to offer today's service-oriented business.

"Dacia is the greatest!!  I find her very professional and detail oriented.  She hits all the deadlines and is a computer wizard.  I just wish I had more work for her.  I use her whenever I can."

Artie Berne

Independent Real Estate Investor - Lakeway, Texas

Some of My Many Skill Sets Include:
Typing 80 WPM and ~10,500 KSPH
Medical, Legal and General Transcription Skills
Extensive Knowledge of Fax, Copier, Scanner and Dictaphone Machines
Microsoft Windows Operating System
Extensive knowledge in installing, maintaining and updating software for virus protection, computer firewall protection and spyware protection
Microsoft Office Suite
Corel WordPerfect Suite
Microsoft Works Suite

"When working with you, I always feel confident that the job will be done on time, and done right.  You are the most intelligent, thoughtful, detailed, careful administrator I have ever worked with.  If you don't know how, you'll figure it out, and it will work!"

Catherine Jewell

Speaker/Consultant/Author - Austin, Texas

Quickbooks, Quicken & Microsoft Money (all versions)
Knowledge of various database/contact softwares (including Outlook, Maximize, Goldmine & ACT!)
Adobe Acrobat for creating PDF files
Ability to create, scan and alter photos using photo software
Website maintenance
PC Anywhere and GoToMyPC.com remote software
PC Hardware and Software installation and troubleshooting
And many more . . .

Client List (Past and Current)

Beth Summers - Independent Executive Consultant

(Primary Duties: Bookkeeping and complete general administrative support)

Brad Massey - Independent Executive Consultant

(Primary Duties: Contact database maintenance, mail outs and general administrative support)

Brett Abbot - MYM Austin

(Primary Duties: General transcription of marketing meetings and telephone marketing surveys, bookkeeping, email and postal mail correspondence, complete maintenance of client database, maintenance of subscribers for weekly newsletter)

FRISHCO, Ltd.

(Primary Duties: Data Entry, Proofreading and Creating Education Correlation Documents)

Comer Communications - Author & Speaker

(Primary Duties: General Administrative Support, Computer Tutoring, Full Charge Bookkeeping, Computer and Hardware Installation/Troubleshooting, Database Creation and Management)

Wright Results

(Primary Duties: Contacting and following up on leads for newsletter publication)

Specialty Transcription Services

(Primary Duties: Medical Transcription via internet network system using WAV pedal.  Specialties typed included Orthopaedic, Neurology, OB/GYN, Psychiatry, Ear, Nose & Throat)

Admirals Club of Austin

(Primary Duties: Database Creation and Management, Large Merge and Letter Mail outs, Computer Advice and Implementation)

Nannies From the Heart

(Primary Duties: Full Charge Bookkeeping and general administrative support)

Kivlin & Associates

(Primary Duties: General Administrative Support, Word Processing, Software and Hardware Installation and Troubleshooting)

Sicola Martin

(Primary Duties: Digital Audio/Video Transcription of Conference Calls, Meetings, and Interviews)

Positively Youth Sports Magazine

(Primary Duties: Digital Audio Transcription of Interviews and general administrative support)

General Physics Corporation

(Primary Duties: Audio/Video Transcription of Technical Training Seminars)

Equity Secured Capital, LP

(Primary Duties: Compiling and Merging Large Address Databases for Mail outs)

Avrio Technologies

(Primary Duties: Various Secretarial Support and Word Processing Services)

G.P.R. Services, Inc.

(Primary Duties: Full Charge Bookkeeping and Computer Advice/Troubleshooting)

Regional Medical Examiners

(Primary Duties: Medical Transcription for Worker's Compensation reports/independent medical exams along with Other Various Secretarial Services)

Artie Berne, Independent Real Estate Investor

(Primary Duties: Mail outs, Database Maintenance and Internet Research)

T3

(Primary Duties: Re-creating Quark documents into Word documents)

InfoEdge Technologies

(Primary Duties: Typing/Data Entry and Proofreading)

Luminent, Inc.

(Primary Duties: Various Secretarial Support Services including Database Management)

Carol Leslie, Independent Sales Consultant

(Primary Duties: Resume Creation and Submission, Hardware and Software Installation and Computer Advice)

LearnFree

(Primary Duty: Audio/Video Transcription)

Accuscribe Transcription Services

(Primary Duties: Transcribing general conference seminars and medical transcription)

Hall & Kleeman, PLLC 

(Primary Duties: Recording monthly M.U.D. meeting proceedings and transcribing meeting minutes for distribution)

CoreTrac, Inc.

(Primary Duties: Database Management, Creation of Customer Service Training Materials, Quality Testing of Beta CRM Software)

Comac

(Primary Duties: Typing, Formatting and Proofreading Multiple Employee/Procedure Manuals)

Finnell & Associates

(Primary Duties: Database Creation and Management, Mail outs, Computer Advice and Implementation, Hardware and Software Installation/Troubleshooting)

American Training Associates International

(Primary Duties: Data Entry & Proofreading, Mass Faxing Services, Production of Marketing Materials)

Friedli Properties

(Primary Duties: Full Charge Bookkeeping and Software Installation)

Success Marketing Austin

(Primary Duties: Bookkeeping)

Master Metrics

(Primary Duties: Bookkeeping, Secretarial Support, Production of Marketing Materials)

Jewell Performance Group

(Primary Duties: Hardware and Software Installation, 

Computer Advice and Tutoring, Database Management, Mail Outs)

Lauren Bach Realty

(Primary Duties: Mass Mail outs, Data Entry & Proofreading)

RCL Portrait Design

(Primary Duties: Setting Appointments via Telephone and Data Entry)

Architecture TDC

(Primary Duty: Architectural Technical Specifications)

J.S. Davis Family Limited 

(Primary Duties: All duties related to A/R for several multi-family properties)

Federal Document Clearing House

(Primary Duties: Digital Audio Transcription of Conference Calls, Meetings, Interviews, Seminars, and Training Classes)

Brown-Karhan Healthcare, Inc.

(Primary Duties: Typing, Formatting and Proofreading Multiple Employee/Procedure Manuals)

Traditional Office Experience

The Bower Downing Partnership, Inc. Architects - Administrative Assistant

Administrative support for entire firm of architects utilizing transcription services, creating architecture technical specifications, meeting minutes and cost estimates

Answering phone calls, interacting with clients, manage filing processes, upkeep of client database, mail and deliveries (inter-city and overnight)

Producing marketing materials using PageMaker for prospective clients (including proposals, marketing graphics, etc.)

Ordering office supplies, distributing mail and all correspondence and the keeping the office running efficiently

Shaffer & Culbertson Intellectual Property Law Firm - Administrative Assistant

Producing legal correspondence via transcription

Answering all phone calls, interacting with clients, managing the legal filing system and law library

Ordering office supplies, distributing incoming mail, and all other correspondence and managing office maintenance

Accomplishment: Creating and updating entire procedure handbook for secretary position

 

Ingersoll & Ingersoll, P.C. Accountants - Office Manager

Answering incoming calls and interacting with clients to coordinate yearly tax appointments

Maintaining client's tax and contact information, data entry for assistance in tax preparations, putting together final portfolio with complete tax return for clients

Presenting and explaining final tax returns to clients (individual and corporation tax returns)

Performing bookkeeping duties for clients including: reconciling bank accounts, data entry of account activities, completing quarterly payroll tax returns, calculating payroll (included calculations of health benefits premiums, cafeteria plan payments, federal taxes, 401K programs, etc.)

Accounts Receivable/Accounts Payable and managing office maintenance

Ordering office supplies, managing filing system, handling mail and all other correspondence

 

RVi Planning - Receptionist

Answering all phone calls, setting up and maintaining voice mail operations for office staff

Typing office correspondence (proposals, spreadsheets, field reports, meeting minutes, cost estimates, and landscape architecture technical specifications)

Ordering office supplies, keeping orderly office appearance, and managing office maintenance

Accomplishment: Creating and updating entire procedure handbook for my position

Accomplishment: Setting up new voice mail system for entire office and staff

 

Professional Telephone Answering Service - Operations Supervisor/Sales Manager

Answering incoming calls for over 1,000 client companies using a computer telephone answering system to (includes processing and delivering messages to clients, and dispatching/paging for urgent messages

Supervising operators' performance, and assisting with interviewing and training new employees

Handling and closing all sales, editing/updating client information, handling customer complaints, and assisting staff bookkeeper with collections procedures

Composing employee memorandums and company newsletters to clients and tracking pager rentals

 

Member 08-09 of Heritage Registry of Who's Who

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